Retail & E-commerce

Returns & Refund Processing Automation

Automate returns authorization, inspection routing, and refund processing.

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Same day

Processing Time

85%

Auto-Processing Rate

24 hours

Refund Speed

+25%

Recovery Rate Improvement

Solution Overview

E-commerce return rates average 20–30%. Cray automates the full returns lifecycle — RMA creation, label generation, condition routing, restocking or disposal decisions, and refund issuance.

The Manual Process Problem

Customer service agents manually authorize returns, generate labels, process received items, determine disposition, and issue refunds — each case taking 10–20 minutes.

Cray's Automation Approach

Self-service return portals. Automated RMA and label generation. AI-powered condition assessment from photos. Rules-based disposition (restock, liquidate, destroy). Automated refund trigger to payment processor.

Key Benefits

Returns processing from 3 days to same-day

Customer return satisfaction NPS +40

Inventory recovery rate improved by 25%

85% of returns fully automated end-to-end

Automation Coverage

AI & Automated Processing80%

Human Expert Oversight20%

Target Clients

Nordstrom
Gap Inc.
H&M
Zara (Inditex)
LVMH
PVH Corp

Why Cray for Returns Processing?

3+ years domain experience
Deployment in 4–8 weeks
ROI within 90 days
24/7 automated processing
Enterprise security standards

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