Built by Engineers. Trusted by Operations Leaders.
Cray is a product of lab63 — a 3+ year old digital innovation company headquartered in Trichy, India. We believe the future of back-office operations is intelligently automated, and we have been building toward that future since 2021.
Why We Built Cray
We started with a simple observation: most enterprise back-offices still run on email, spreadsheets, and manual data entry. Publishing companies manually tag articles. Legal teams read 200-page contracts line by line. Hospitals re-key medical records from paper.
The technology to automate this work already exists — AI, OCR, NLP, RPA. The problem was that deploying it effectively requires deep domain knowledge, quality engineering, and an honest human review layer for edge cases.
That's exactly what Cray provides. We are not a software vendor selling you a tool — we are an operations partner who deploys, manages, and continuously improves your automation stack.
Digital BPO — Not What You Think
We are fundamentally different from traditional Business Process Outsourcing companies.
- ✗Large offshore call centres
- ✗Voice-based customer support
- ✗High-volume data entry clerks
- ✗Manual, people-heavy processes
- ✗Cost reduction through cheap labour
- ✗Quality issues from human fatigue
- ✗Difficult to scale rapidly
- 100% digital, no voice or call centres
- AI + NLP + OCR + RPA automation stack
- AI-powered automation with expert human oversight
- Outcome-based delivery model
- Continuous AI model improvement
- Consistent quality at any volume
- Rapid scale with zero headcount increase
What We Stand For
Automation First
We automate before we hire. Every manual process is a candidate for intelligent automation.
Outcome Obsessed
We measure success by your ROI, not by effort. Every deployment comes with measurable targets.
Digitally Global
We serve clients across the US, UK, Europe, and Asia — all remotely, all digitally. No physical centres.
Human + AI Symbiosis
AI handles scale; humans handle judgment. Both are essential for enterprise-grade accuracy.
Client Partnership
We act as an extension of your team. Your process challenges become our engineering problems.
Continuous Improvement
Our AI models retrain continuously. Automation accuracy improves month over month as we learn more about your data.
3+ Years of Digital Excellence
lab63 Founded
Founded in Trichy, India with a mission to build digital-first business solutions.
Cray Product Launch
Launched Cray as our flagship Digital BPO platform, targeting publishing and media clients.
Expanded to 8 Industries
Expanded Cray's solution library to 8 industries including healthcare, legal, and finance.
Global Client Base
Serving clients across 3 continents with 30+ active automation deployments.
50+ Use Cases
Reached 50+ proven automation use cases across 15 industries with global reach.
lab63 — The Company Behind Cray
lab63 is a digital product and services company founded in 2021 in Trichy, Tamil Nadu, India. Cray is our flagship B2B product, delivering intelligent digital BPO to enterprises worldwide. We combine deep engineering capability with operational domain expertise to build automation solutions that actually work in production.