Privacy Policy | Cray Digital BPO

1. Information We Collect

We collect information you provide directly to us, such as when you fill out our contact form (name, email, company name, phone number, and message). We also collect usage data such as IP addresses, browser type, and pages visited to improve our website.

2. How We Use Your Information

We use the information we collect to respond to your enquiries, provide our services, send relevant communications, improve our website, and comply with legal obligations. We never sell your personal data to third parties.

3. Data Retention

We retain contact form submissions for up to 3 years for business follow-up purposes. You may request deletion of your data at any time by contacting one@lab63.org.

4. Data Security

All data is encrypted in transit using TLS 1.2+. We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

5. Cookies

We use essential cookies for website functionality and analytics cookies to understand how visitors use our site. You can disable cookies in your browser settings, though this may affect website functionality.

6. Third-Party Services

We use Mailtrap (live.smtp.mailtrap.io) for email delivery of contact form submissions. Their privacy policy governs their processing of email data. We do not share your personal data with any other third parties without your consent.

7. Your Rights

You have the right to access, correct, or delete your personal data. To exercise these rights, email us at one@lab63.org. We will respond within 30 days. If you are in the EU/EEA, you also have the right to lodge a complaint with your local supervisory authority.

8. Contact

For any privacy-related queries, contact us at: one@lab63.org | lab63, B-302 Vignesh Empire Apartments, Woriyur, Trichy - 620003, India.